MANILA, PHILIPPINES – Chevrolet service technicians at dealerships across the Philippines will soon be utilizing online “Tech Eyes” support from The Covenant Car Company, Inc.’s (TCCCI) Technical Assistance Center (TAC) engineers to solve complex vehicle repair problems more effectively. “Tech Eyes” is part of Chevrolet’s Complete Care commitment to provide a superior ownership experience for its customers nationwide.
Tech Eyes enables service technicians to conduct remote vehicle diagnosis assisted by aftersales experts and service engineers from TCCCI, the exclusive importer and distributor of Chevrolet automobiles and parts in the Philippines. The program also allows the local team to efficiently troubleshoot repair problems with offshore GM engineers when needed.
The online vehicle diagnostics program modernizes the quality service that Chevrolet dealerships provide Chevy owners. As dealerships and aftersales service facilities operate in a “new normal” under general community quarantine (GCQ), “Tech Eyes” also helps in maintaining physical distancing measures in Chevrolet dealer facilities, ensuring the safety of Chevrolet customers, dealer employees, and TCCCI personnel.
The technical team will make use of scan tool, wireless headphone, HD webcam, high-speed Internet, laptop, and Microsoft Teams meeting application to diagnose and fix vehicle issues in real time, including hard-to-detect problems related to software programming, electrical wiring, and problems related to vehicle control modules.
Repairs conducted with Tech Eyes support is expected to achieve efficient completion rates, lessening the time spent of vehicles in services bays, and deliver a higher level of servicing and more attentive client support.
Chevrolet Thailand initiated the Tech Eyes program and is one of the few automotive brands in Thailand to offer such a service. GM has gradually applied this practice to other export markets. The online vehicle diagnostics program will be implemented in the Philippines this May, when dealerships reopen.
Tech Eyes is just one of several initiatives of Chevrolet Philippines in improving its Complete Care aftersales services. Chevrolet Philippines will roll out its Certified Service Caravan, which was piloted in Chevrolet Cebu Mandaue last February 2020.
The Chevrolet Complete Care program offers a wide range of services, including:
"Tech Eyes" will be available in all Chevrolet service centers in the country.
To learn more about Chevrolet products and services in the Philippines, log on to www.chevrolet.com.ph, like the Chevrolet Philippines Facebook page, or follow the Chevrolet Philippines Instagram page.
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Founded in 1911 in Detroit, Chevrolet is now one of the world's largest car brands, doing business in more than 100 countries and selling more than 4.0 million cars and trucks a year. Chevrolet provides customers with fuel-efficient vehicles that feature engaging performance, design that makes the heart beat, passive & active safety features and easy-to-use technology, all at a value. More information on Chevrolet models can be found at www.chevrolet.com.
About The Covenant Car Company, Inc.
The Covenant Car Company Incorporated is the exclusive importer and distributor of Chevrolet automobiles and parts in the Philippines. Chevrolet Philippines is located at the 5th Floor, ALCO Building, 391 Sen. Gil Puyat Avenue, 1209 Makati City. Chevrolet has twenty four (24) dealer partners in the Philippines – Chevrolet Alabang, Chevrolet Commonwealth, Chevrolet Greenhills-EDSA, Chevrolet Makati, Chevrolet North-EDSA, Chevrolet Otis-Manila, Chevrolet Pasig, Chevrolet Quezon Avenue, Chevrolet Shaw, Chevrolet Bacolod, Chevrolet Batangas, Chevrolet Carmona, Chevrolet Cainta, Chevrolet Cagayan de Oro, Chevrolet Cebu Mandaue, Chevrolet Dagupan, Chevrolet Davao, Chevrolet Iloilo, Chevrolet Pampanga, Chevrolet Sta. Rosa, Chevrolet Imus Cavite, Chevrolet Ilocos Norte, Chevrolet General Santos City, and Chevrolet Camarines Sur. For more information, you may visit www.chevrolet.com.ph.